Get in Touch With Us
If something on bookmonarose.com needs clarifying, correcting, or you just want to flag a bonus offer that's changed, this is the place to send it. We read every message that comes in and try to route it to whoever can actually help.
How to Reach the Team
Email is the most reliable way to contact us. Send your message to [email protected] and a member of the team will get back to you — we don't rely on automated replies for anything that needs a real answer.
A quick note on what your message is about helps us respond faster. If you're asking about a specific casino listed on the site, mention its name so we can check the details you're referring to before replying.
What Readers Usually Write In About
- Bonus terms and accuracy — Welcome offers, wagering requirements and expiry dates change without much notice at the casino end. If you've spotted a mismatch between what's advertised and what a casino actually applies, let us know and we'll look into it.
- Licensing or eligibility questions — If you're unsure whether a state permits real-money online casino play, or whether a listed site accepts players from your location, we can point you toward the general position, though we always recommend confirming eligibility directly with the operator before signing up.
- Payment and withdrawal queries — Questions about ACH transfers, debit cards, digital wallets or crypto deposits, and the verification steps that usually come before a first withdrawal.
- Corrections — If a rating, offer detail or feature on this site looks out of date, tell us. We'd rather fix it than leave it standing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll direct you toward self-exclusion tools, deposit limit options, and national support services rather than trying to handle it as a general enquiry.
- Site feedback and content suggestions — Ideas for what you'd like to see covered, including topics like Best Non GamStop Casinos 2026, are always welcome.
What Happens After You Send a Message
Every enquiry is reviewed by a person, not a script. We aim to reply within a couple of working days, though volume can push that out slightly during busier periods. If your question involves checking a licence, a bonus term, or a payment detail against a casino's current terms and conditions, that verification takes a little longer — we'd rather give you an accurate answer than a fast one.
A Few Things We Can't Help With
We're an independent research and comparison resource, not a casino operator, so we can't access your account, process a withdrawal, or resolve a dispute over an individual bet or bonus credit. Those matters need to go through the casino's own customer support channel, which is listed on their site. What we can do is help you understand terms, flag anything that looks unclear, and correct our own content where it's wrong.
Before You Get in Touch
If your question is about a specific offer, it helps to have the casino name, the offer terms as advertised, and roughly when you saw them. For payment or verification questions, having your state and the deposit method in mind speeds up a useful reply, since accepted methods and verification steps vary by casino and by state.
Thank you for reading and for taking the time to reach out. Whether it's a correction, a question, or feedback on how we cover the industry, your message goes to a real person who'll take a proper look at it.